Clients & Testimonials


GoConcierge Software has revolutionised the way in which we service the needs of our guests. In reducing the amount of time previously spent on recording and messaging tasks we have vastly improved our productivity. We can now spend more time engaging directly with our guests. As a consequence our guest satisfaction scores have increased dramatically and I attribute this in part to this Concierge Concierge Application.

Colin Toomey

Chief Concierge, Shangri-La Hotel, Sydney

As my team for the last almost 25 years was working only with paper logbooks we were all very skeptical about the implementation of a Concierge Application. As we all want to be updated and follow all Luxury Collection standards the GoConcierge Software was more than obvious to be started with us as well. Already after the first training with Vickie we started to place all the information in the Concierge Software, including the Lost and Found (HSKP is very happy with this tool, as well). Now we can’t imagine our daily work without leaving all useful notes at GoConcierge App, so easy and fast to copy and add more updated and relevant comments.

Michael Borowiak

Head Concierge, Hotel Bristol | A Luxury Collection Hotel, Warsaw

I remember the Concierge operation before The GoConcierge Software Application was introduced. If we are expected to keep the same quality of guest service without it, I would need 3 more staffs. That’s how much GoConcierge is helping modern day Concierge and saving money for the hotel.

Toru Machida

Head Concierge – Member of Les Clefs d’Or , The Savoy, Strand, London

Since working with the GoConcierge Application our daily business is much easier. Planning transportation services, tours, restaurant reservations – everything is so easy now and both myself and my Team LOVES The Concierge Software – GoConcierge.

Marcus Schindler

Chef Concierge/Head Concierge , Brenners Park-Hotel & Spa

The GoConcierge Application is a vital Concierge tool to the seamless running of any Concierge desk.  The Concierge Software also saves the Concierge time, valuable time that then can be spent interacting with the guest.

Peter Wharmby

Assistant Concierge Manager - Member of Les Clefs d'Or, Four Seasons Hotel Dubai International Financial Centre

I can’t even imagine how we managed to do our job properly before using the Concierge Application GoConcierge. The Concierge Software has absolutely revolutionized our way of work and at the end of the day it is the guests who benefits the most from it in terms of better and faster service.

Olow Frank

Head Concierge, Grand Hôtel Stockholm

Opening a new hotel presents many challenges, but having the Appplication Software GoConcierge has been a huge boon to our operation. With so many of our staff having little prior concierge experience, The Concierge Application arranges things in a way that is intuitive and gives them a guide to exactly what information they need to ask the guest in various situations. The reminder feature is such an amazing communication tool to allow to know exactly what needs follow up at any given time. If we did not have GoConcierge as our Concierge Software, our operation would not run half as smoothly as it does with it, and we are very grateful to the wonderful staff from GoConcierge that have been so helpful and supportive for us along the way.

Timothy Grossmann

Guest Services Manager , Four Seasons Hotel Kyoto

GoConcierge is now part of ALICE. We invite those looking for innovative technology and unparalleled customer service to learn more about ALICE’s front desk and concierge software platform, ALICE Concierge. Read the statement

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